Warranty Direct
About Warranty Direct
Warranty Direct was the first, and remains the only, UK direct personal Warranty Company.
When the company was established in 1997 their mission was to "offer warranties that are worth the paper they are written on and to make buying warranties quicker and simpler for the consumer" - you. Warranty Direct firmly believe they have achieved this mission and so do their customers. (see below)
"I am so very grateful to have had such a company as yours dealing with my vehicle, in particular the distressing events over the past years or so. The peace of mind and support Warranty Direct has given me has been wonderful."
Miss April Aslett
Today - Warranty Direct don't just sell you the warranty, they handle the claim as well, which means that they stand by what they say. With no hidden get out clauses, Warranty Direct, underwritten at Lloyd's of London, is the only company that offers you plain and honest cover (as approved by the Plain English Campaign).
Warranty Direct eliminates the middleman (normally the dealer) and passes the savings on directly to you.
Their business depends on your recommendation, so they will be doing everything within their power to ensure that you are delighted. Other warranty companies are more interested in minimising the costs that their dealer partner might incur as a result of your claim - with Warranty Direct this never happens. They do not deal with dealers and their responsibility is solely to you. Most warranty companies also use the hapless garage service receptionist as their first line of defense - better for that person to give you the bad news of a rejected claim. Warranty Direct are different, in the unlikely event that you are unhappy with their decision, or if any clarification is required, you have full access to their engineers.
Warranty Direct also provide a free service in the form of the Reliability Index. This service provides an indication of a cars reliability based on years of warranty claim history. A link to the Reliability Index is provided on the right hand side.
Why not also take a look at motoreasy.com for complete peace of mind motoring
Why Warranty Direct?
Buy direct from the Warranty Company
Be confident knowing that you'll be dealing directly with the people settling your claim. Warranty Direct don't hide behind third parties!
Cut out the middleman
If you buy your warranty from a dealer or another introducer, they'll be taking a cut from your premium. Don't get ripped off!
Realistic claim limits
With Warranty Direct's top motor cover it's the higher of £5,000 or the value of your car, per claim or in total per year. With other motor policies it's whichever is the lower of £5,000 or car value.
Cover against damage caused by wear and tear
Inferior motor cover from others will feature a wear & tear exclusion clause to reduce claims payments. Don't get caught out!
Rolling monthly or fixed term policies
Policies from 3 months cover to 3 years. more
Damage caused by non-insured parts included
If an uninsured part fails and damages or breaks an insured part, then Warranty Direct will pay the costs attributed to the repair or replacement of the insured part as per any other claim. Other warranty companies refuse to settle such claims. Be wary!
No limit on labour rates
With your Warranty Direct policy you can take your car to either an independent garage or a franchise dealer for repairs - the price you pay for your cover will vary according to your preference.
Parts and labour cover from day one
Sudden and unknown/unexpected failures are covered from the day your policy starts. Others implement exclusion periods! Study the small print!
14 day money back guarantee
If you are unhappy with anything, you have 14 days to cancel your policy and Warranty Direct will refund all premiums paid, subject to the non-use of our services and no claims being made.
Underwritten at Lloyd's of London
Be completely confident that you are protected at all times with the world's leading insurance market.
You can't get better than full protection from Warranty Direct.
Warranty Direct Benefits
Parts and labour covered
Warranty Direct covers the cost of mechanical and electrical failure. Wear and tear to a covered part and damage to an insured part caused by an uninsured part is also covered. Others exclude such cover so beware inferior imitations! For comparison, Warranty Direct estimate these two items to be worth 40% of your premium.
Breakdown Recovery
Policy includes up to a maximum contribution of £150 toward recovery cost if breakdown is a result of failure of an insured part and if you do not have cover elsewhere. If you prefer, Motoreasy Recovery or Recovery Plus can also be purchased from us at unbeatable prices.
Car hire
Policy includes up to a maximum contribution of £30 per day for up to 7 days car hire if your car cannot be fixed in first 24 hours if a breakdown is a result of failure of an insured part and if you do not have cover elsewhere.
Emergency travel
Policy includes up to a maximum of £25 towards the cost of alternative travel (coach, train etc.) if your car cannot be fixed in first 24 hours and breakdown is a result of failure of an insured part and if you do not have cover elsewhere.
Overnight Accommodation
Policy includes up to a maximum of £100 towards the cost of overnight accommodation if your car cannot be fixed in first 24 hours and breakdown is a result of failure of an insured part and if you do not have cover elsewhere.
Cover from day one
Sudden and unknown/unexpected failures are covered from the day your policy starts. Others implement exclusion periods! Study the small print!
Instant claims authority
Your selected garage will call us for immediate claim authorisation.
Direct settlement with garage
If you select a member of our approved network for repairs Warranty Direct will settle agreed payments with the garage. Otherwise, Warranty Direct will settle with you directly.
Your choice of garage for servicing and repairs
State when buying whether you want to take your car to a network garage or a franchised dealer/non-network garage for future repairs. Warranty Direct's experience of many different types of garage leads them to recommend independents for all our work - but the choice is yours.
Failure of timing belts, when failure is within manufacturer's guidelines
As long as you have, or have had, your timing belt changed at the recommended interval failure of the belt and resulting damage is covered.
What Warranty Direct Customers Have To Say
"Fantastic service with garage - feedback from them - really easy to deal with - job no. supplied quickly, without fuss - could get on with job. Claim settled within a week - brilliant service - Thanks!..."
Mr Tobin - Hampshire
"Your service is excellent; it does exactly what it says in the literature. No delays or demur just sensible feedback. My garage (Mclennan, Loanhead) has commented that your service is exemplary and Mr Mclennan has already recommended you to many of his service customers..."
John C. Hardy - Edinburgh
"I have been remarkably impressed by the flexibility and efficiency of your company when handling all of my requirements."
Kevin Pounds - Aylesbury, Buckinghamshire
"I have found all my dealings with WD and its personnel to be friendly, courteous, professional and efficient - a rare service these days, thank you..."
Mr H Nicholl - Inverness
"I have made 2 claims and I have been treated fairly and courteously in both cases..."
D.W. Phillips - Buckinghamshire
"I was very pleased with the outcome of the situation and thought that the letter sent to Porsche GB helped me get a new engine for my car."
How can we improve our service?
"I think your service is very good."
S. Hulme - Cheshire
"Very Quick, professional service. Feedback from garage about dealing with Warranty Direct was also positive..."
Mr. S. Byrne - Whitley Bay
"Many thanks for very speedy settlement cheque re the above policy concerning water pump claim. Very impressed by speed and helpfulness of company."
Regards,
Stuart Moore
"I have found WD to be fair and flexible and it therefore shows itself to care about customers. The service provided is prompt and efficient and you are prepared to negotiate when disputes/problems arise. I will therefore continue to use WD for policies on future car purchases. Thank you"
I.K. Barr - Lincoln
"I have been very impressed with your level of service. Your staff have always been well informed and most helpful."
W. McGill - Bedfordshire
"I am so very grateful to have had such a company as yours dealing with my vehicle, in particular the distressing events over the past year or so. The peace of mind and support Warranty Direct has given me has been wonderful"
Miss April Aslett
"A1 sterling service. Have recommended you to all my friends. Hassle free, friendly and polite. Quick authorization and payment. Great to find a company that know what customer service is all about!!
How can you improve your service?
Probably already as good as it gets!!"
K Barnett - Lincolnshire
"A very good service. The "testing time" came recently when I had to make a claim for some major work, and it was all settled without any quibbling. Well done."
A. Smith - Wiltshire
"I feel rather guilty about having had to make a claim for a new engine for my Land Rover - this sort of failure really should not happen in a vehicle less than 4 years old and with only 36,000 miles on the clock. I am nevertheless obviously very glad that I had taken out cover with Warranty Direct: the service from Warranty Direct has been exemplary and this quite substantial claim has been settled promptly and with no hassle."
Dr Mealing - St. Peter Port
